Privacy Policy

Home From Home Perth is a sole trader relocation and settling-in service operated by Sophie Cawley, based in Perth, Western Australia. We help families moving to Perth from interstate and overseas to settle in with confidence.

If you have any questions about this policy or how we handle your information, please contact us at [email protected].

We collect personal information that you voluntarily provide to us, including:

Contact details — your name, email address, and phone number.

Relocation details — where you are moving from, your intended move date, and the package you are interested in.

Enquiry content — any additional information you share in your message to us.

We do not collect sensitive information (such as health, financial, or government identifier data) through our website.

We collect information primarily through the enquiry form on our Contact page. We may also receive information when you email or call us directly.

Our website may collect non-personal technical data such as browser type, pages visited, and time spent on pages through analytics tools. This data is aggregated and cannot identify you personally.

We use your personal information to:

Respond to your enquiry and provide the relocation services you have requested.

Communicate with you about your move, our packages, and any follow-up consultations.

Improve our services and understand the needs of families relocating to Perth.

We will not use your information for any purpose that is unrelated to the services you have enquired about without your consent.

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted service providers who assist us in operating our business (such as our website platform and messaging tools), but only to the extent necessary to deliver our services. These providers are required to handle your information securely and in accordance with applicable privacy laws.

We may disclose your information if required to do so by law or in response to a valid legal request.

Your personal information is stored securely using our website platform's messaging and inbox system. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We retain your information only for as long as necessary to provide our services or as required by law. When no longer needed, we take reasonable steps to destroy or de-identify it.

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you.

Request correction of any inaccurate or out-of-date information.

Make a complaint if you believe we have mishandled your personal information.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the date it was last updated shown at the top.